DA&C Shipping Note


What is Dark Art & Craft?

Dark Art & Craft is a collection and online dealer of dark, surreal, macabre, graphic and metal fine Art. We produce limited edition Giclée prints, apparel, home goods and graphic posters in collaboration with our Artists. Learn about joining us here.

Who is Dark Art & Craft?

Originally born in Cleveland, Ohio we are a small group of designers and print workers that collaborate directly with Artists. We create quality limited art print reproductions and products generally based on dark, graphic and metal related art. We also provide interviews and web presence with DarkArtandCraft.com our online gallery for established contemporary dark Artists and old masters alike.

We offer and are available for show curation, Art advising, print services and Art licensing. We are actively involved in curating events and assisting our Artists. If you would like to find out more just contact us or join us on the Dark Art & Craft Instagram

Will you review or promote my Art?

The best way to reach us is through Instagram and Facebook. Please use the tag #darkartandcraft.

Do you make your own prints?

Our limited edition prints are generally made in single or small runs in our partners local Cleveland, Ohio print shop. By partnering with a local printer, we are able to maintain the utmost control over the quality of each item. In some cases for lower cost poster prints or specialized apparel products, we utilize vetted 3rd party print shops. We have also recently partnered with an excellent  European printer to reduce shipping costs overseas. 

How long will it take to process my order?

Our limited edition prints and some custom products are made to order, one at a time. Each print is checked for clarity, color, and composition prior to shipping. The print and quality control process may take up to 8 business days. We will notify of any outstanding length due to custom or limited work. Poster prints are generally only 2-3 days for production plus shipping estimate.  Please note prints, framed prints, blankets, pillows and other items can take several days to prepare prior to shipping date.

How do you ship?

We use typically use USPS or other major carriers for domestic shipments and DHL for international orders. Please find out more on our shipping and returns page.

What payment methods are available?

Dark Art & Craft accepts all major credit cards and Gpay.

How do you handle returns?

We have a basic 14-day return policy for unused and undamaged items purchased on our site (This does not include limited, original, custom or signed work or international orders). Please email us at darkartcustomer@gmail.com for assistance. Shipping charges will not be refunded. 

How long will to take for my order to arrive after payment?

Dark Art & Craft discounted domestic and international shipping provided by USPS, DHL or carrier of our choice unless available and selected by the customer. International orders are normally 1 - 2 weeks from time of order. 

Will I have to pay taxes, duties, or customs fees?

Sales tax will be applied to all orders shipped to an Ohio address. Additional customs or international charges will be responsibility of the customer.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy and clarity online. However, in some cases, the visual representation may be approximate, or prints may vary in color. If you are not satisfied with the product you receive, you may return it within 14 days no questions asked. We will need visual proof of the delivered product and issue.

How accurate are the item dimensions listed on your web pages?

Dark Art & Craft confirms all images on our site, but due to printing and production sizes can vary slightly up to (½"). If you are not satisfied with the product you receive, you may return it within 14 days.

Why do your poster prints have a border?

Great question! We often resize Art images and print on standard size paper stock resulting in a border between Art and edge as shown in our product images. These common paper stock sizes give the customer an option to use an affordable premade or custom frame. Common (US) frame sizes include 16" X 20", 18" X 24" and 12" X 18" can be found for most of our prints. 

How will my order be shipped?

We ship all Giclee and poster prints in durable thick poster tubes to ensure minimal contact during shipping. Framed prints are shipped in recycled cardboard boxes with padding. 

Who will deliver my shipment?

For most orders, we ship domestically with USPS and internationally with DHL. We reserve the right to alter shipping carriers in specific instances. All giclee orders are shipped from our Cleveland, Ohio based print house unless otherwise noted.

How can I cancel or edit my order?

To cancel or edit an order that has not yet shipped, have your order number available and contact our Customer Support at darkartcustomer@gmail.com

How can I track my Dark Art & Craft orders?

You will receive a link in email for the order status page after purchase. This page allows real-time tracking of your package once it has left our printing facilities. 

Can I ship to a P.O. Box?

We currently do not ship to P.O. boxes mainly based on size requirements. Please have the required space for larger art packages at your selected delievery address. If you post box is small for the package local carriers will normally return it directly to the local post office where you will be able to claim it for a few remaining days (Varies by post).

What about duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. We are unable to determine duties and taxes in advance and are unable to control these additional charges. 

Why can't you ship to my country?

Due to shipping restrictions and high cost, we are not able to ship products to certain countries. If you are able to select your country when filling in your address, then we are able to ship most of our prints and products to your country. If your concerned abour shipping times please reach out prior to order placement.

Do you have a brick and mortar store that I can visit?

No, but we are partnered with several music events, Art galleries, and pop-up spaces where our prints and originals are available for purchase. Check our events listing to view a list of our current and upcoming!

Are you hiring?

We currently do not have any open positions. Please check back here for employment or company updates!