FAQs

What is Dark Art & Craft?

Dark Art & Craft is a curated collection and online dealer of dark, graphic and metal fine Art. We produce limited edition Giclée prints, apparel, home goods and graphic posters in collaboration with our Artists. Learn about joining us here.

Who is Dark Art & Craft?

Originally born in Cleveland, Ohio we are a dedicated group of advisors, web developers, designers and print workers that collaborate directly with Artists. We create quality limited art print reproductions and products based on dark, graphic and metal related art. We also provide interviews and web presence with DarkArtandCraft.com our online gallery for established contemporary dark artists and old masters alike.

We offer and are available for curation, art advising, print services and art licensing. We are actively involved in curating events and assisting our Artists. If you would like to find out more just contact us or join us on the Dark Art & Craft Instagram

Will you review or promote my Art?

The best way to reach us is through Instagram and Facebook. Please use the tag #darkartandcraft.

Do you make your own prints?

Our limited edition prints are made in single or small runs in a local Cleveland, Ohio print shop. By partnering with a local printer, we are able to maintain the utmost control over the quality of each item. In some cases for lower cost poster prints or specialized apparel products, we utilize vetted 3rd party printers. 

How long will it take to process my order?

Our limited edition prints and some custom products are made to order, one at a time. Each print is checked for clarity, color, and composition prior to shipping. The print and quality control process may take up to 8 business days. We will notify of any outstanding length due to custom or limited work.

How do you ship?

We use typically use USPS or other major carriers for domestic shipments and DHL for international orders. Please find out more on our shipping and returns page.

What payment methods are available?

Dark Art & Craft accepts all major credit cards and Gpay.

How do you handle returns?

We have a basic 14-day return policy for unused and undamaged items purchased on our site (This does not include limited/custom work). Please email us at darkartcustomer@gmail.com for assistance. Shipping charges will not be refunded. 

How long will to take for my order to arrive after payment?

Dark Art & Craft discounted domestic and international shipping provided by USPS, DHL or carrier of our choice unless available and selected by the customer. International orders are normally 1 - 2 weeks from time of order. 

Will I have to pay taxes, duties, or customs fees?

Sales tax will be applied to all orders shipped to an Ohio address.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy and clarity online. However, in some cases, the visual representation may be approximate, or prints may vary in color. If you are not satisfied with the product you receive, you may return it within 14 days.

How accurate are the item dimensions listed on your web pages?

Dark Art & Craft confirms all images on our site, but due to printing and production sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 14 days.

How will my order be shipped?

We ship all Giclee and poster prints in durable thick poster tubes to ensure minimal contact during shipping. 

Who will deliver my shipment?

For most orders, we ship domestically with USPS and internationally with DHL. We reserve the right to alter shipping carriers in specific instances. All giclee orders are shipped from our Cleveland, Ohio based print house unless otherwise noted.

How can I cancel or edit my order?

To cancel or edit an order that has not yet shipped, have your order number available and contact our Customer Support at darkartcustomer@gmail.com

How can I track my Dark Art & Craft orders?

You will receive a link in email for the order status page after purchase. This page allows real-time tracking of your package once it has left our printing facilities. 

Can I ship to a P.O. Box?

We currently do not ship to P.O. boxes mainly based on size requirements.

What about duties and taxes?

You may be required to pay duties and taxes to claim your package, depending on your local customs office. We are unable to determine duties and taxes in advance and are unable to control these additional charges. 

Why can't you ship to my country?

Due to shipping restrictions and high cost, we are not able to ship products to certain countries. If you are able to select your country when filling in your address, then we are able to ship most of our prints and products to your country. 

Do you have a brick and mortar store that I can visit?

We are currently partnered with several music festivals, art galleries, and pop-up spaces where our exclusive prints and originals are available for purchase. Check our events listing to view a list of our current and upcoming events!

Are you hiring?

We currently do not have any open positions. Please check back here for employment updates!