Customer Service: Shipping & Returns
Shipping & Returns
Shipping
Dark Art & Craft currently ships to addresses within the United States and Canada.
Many of our art prints, woven blankets, and other products are made to order. Production typically takes 3–8 business days, depending on the item. Orders ship after production is complete.
Shipping rates and available delivery methods are calculated at checkout.
Most art prints ship from our Cleveland, Ohio production facility unless otherwise noted. Some products may be produced and shipped by one of our trusted production partners.
During holidays, product launches, or other high-volume periods, processing and delivery may take additional time.
Canadian Orders
Orders shipped to Canada may be subject to applicable customs duties, import taxes, brokerage fees, or other charges imposed by Canadian authorities or carriers. These charges, when applicable, are the responsibility of the customer and are not included in our product or shipping prices unless specifically shown at checkout.
We currently do not offer shipping to countries outside the United States and Canada.
Returns
We accept eligible returns requested within 14 days of delivery.
- To qualify for a return, the item must be unused, undamaged, and in its original condition and packaging.
To request a return, email darkartcustomer@gmail.com with your order number.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Non-Returnable Items
The following items are generally not eligible for return:
- Original artwork
- Limited-edition works where specifically stated on the product page
- Signed works where specifically stated
- Personalized or custom-made products
- Gift cards
- Digital products
- Made to order products
If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging so we can help resolve the issue.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.
Exchanges
If your item arrives defective, damaged, or incorrect, email darkartcustomer@gmail.com with your order number and photos so we can arrange an appropriate replacement or resolution.
Questions
For shipping, return, or order questions, contact: